Thursday July 22nd, 2010
We are happy to announce that at the start of this month we launched our Live Chat WHMCS Integration with the great folks over at WHMCS. The WHMCS Live Chat integration will detect if a site visitor is logged into your WHMCS installation and provide Quick Links to various WHMCS functionality.
Live Chat WHMCS Visitor Integration - WHMCS Quick Links
The screenshot above illustrates the Quick Links within the visitor details. The Quick Links allow you to quickly open the WHMCS web based administration area to view a customer summary, view orders, manage products, manage services, manage invoices, view / edit support tickets and emails. A detailed view of the Quick Links is shown below.
Live Chat WHMCS Integration - Quick Links (Detailed)
The WHMCS integration is also accessible from within a chat window if you are chatting with a WHMCS visitor that is logged into the WHMCS client area.
Live Help WHMCS Chat Window Integration - Quick Links
If you are an existing WHMCS customer then you can purchase a Live Help Messenger license directly from WHMCS at a special discount of US$89.95 or US$6.95 / month for a limited time only. Please view further details over at
WHMCS – Live Chat and Visitor Tracking.
The WHMCS integration is also available for free to all our existing customers within the Live Help Server Software v3.88 Rev. 5
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Thursday April 22nd, 2010
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Thursday March 18th, 2010
The Live Help iPhone App is available in the iTunes App Store (iTunes Preview). The application is available at an introductory price of US$14.99 (approx. 11,99€, £8.99 and AU$17.99).
For support, please visit our web site at http://livehelp.stardevelop.com – we aren’t able to respond to issues reported in iTunes reviews. Technical support is available via. email and Live Help chat.
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Monday March 8th, 2010
In the past few months we have been developing a Live Help iPhone application to enable mobile device support. The Live Help iPhone application (v1.0) will allow you to view the currently browsing visitors on your web site, accept chat requests (iPhone 3.0 PUSH alerts supported), chat with visitors (using tagged responses during a chat session), view chat history and edit accounts while you are away from your desktop PC.
The iPhone application requires an iPhone (iPod Touch not supported) and the iPhone OS 3.0. Currently we are waiting for Apple to approve the application for sale within the iTunes App Store. The Live Help iPhone application will go on sale within the iPhone App Store at an introductory price of US$14.99 (approx. 11,99€, £8.99 and AU$17.99). Shown below are some screenshots of the upcoming iPhone release.
If you plan on purchasing the Live Help iPhone application then you will need to upgrade to v3.80 of the Live Help Server Software. The v3.80 Live Help Server Software will be required to login to the upcoming iPhone application. Below are instructions to upgrade your Live Help installation to v3.80. Note: You must be running at least v3.30 to use the upgrade option.
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Backup your current /livehelp directory |
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Upload the v3.80 /livehelp directory excluding the /livehelp/include/database.php file |
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Sign-in to the Live Help Messenger Windows application |
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When you sign-in, an automatic transparent upgrade will occur |
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Sign-out of the Live Help Messenger Windows application |
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Delete the /livehelp/install/ directory |
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Upgrade completed |
Feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software. Download access for the latest Live Help Server Software is available within the customer area.
Update: Apple has approved the application for sale within the App Store and you can now order the Live Help iPhone application at http://itunes.com/apps/livehelp/
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Monday November 30th, 2009
Live Help v3.70 includes a new File Transfer feature that allows operators to send images, files and folders to a chatting visitor. This is very useful if you wish to quickly send the visitor a screen capture or a PDF document etc.
The File Transfer feature should be configured with the Settings > File Transfer settings when logged into the Live Help Messenger Desktop application. You will need to have an FTP (File Transfer Protocol) or SFTP (SSH File Transfer Protocol) account setup on your web site for this feature to function.
File Transfer - Drag and Drop Support from your Windows desktop
You can easily transfer files to your chatting visitors by simply dragging and dropping them into the Live Help chat window, as shown within the screen shot above. The file will then immediately start transferring to the visitor and will display within the chat window when the transfer is completed.
File Transfer - Transferring Image to Chatting Visitor
An example of the File Transfer settings are shown below for your reference. This example would upload all file transfers to uploads.stardevelop.com using the SFTP detailed within the screen capture. We recommend that you setup a restricted sub-domain and associated FTP / SFTP account for your file transfers and only use the file transfer feature for non-sensitive information that you wouldn’t otherwise upload on your web site for the public.
File Transfer Settings - Supports SFTP and FTP
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