The Live Chat app for Windows RT and Windows 8 tablet devices is now available in the Windows Store. The application is designed specifically for Windows tablets and Windows RT devices (we recommend Surface RT or Surface Pro), allowing you chat with your customers while away from your Windows desktop PC. From the Windows 8 start screen you can quickly glance at a live tile to see how many chats are currently occurring and how many people are browsing your site (Live tile requires Live Help Server Software v4.0 Rev. 9).

The Live Help Windows Store App is available for purchase within the Windows Store. The app supports both Windows RT and Windows 8 touch devices such as the Surface RT and Surface Pro. The Live Help Windows Store app is available separately for purchase from US$19.95 (approx. 14,95€, £13.95 and AU$19.95). Updates to the app are delivered for free through the Windows store.

Quickly multi-task when chatting to visitors by using the snapped view. When the Live Help app is snapped you are able to easily browse a web site, use another app such as a screen sharing app while still chatting to the customer.

Additional information and screenshots of the new Live Chat Windows Store app is available on our web site at http://livehelp.stardevelop.com/winstoreapp.htm

Live Help Server software v4.0 Revision 9 has been released to address a security concern within the Live Chat software. We recommend that all customers upgrade to this release immediately. There is no reason to believe that the vulnerabilities are known to the public, due to this only limited information regarding the vulnerabilities will be released at this time. The resolved security issues were identified by Vlad C. of NetSec Interactive Solutions http://www.safeornot.net.

Customers that are running a version prior to Live Help v4.0 such as the v3.x releases can upgrade as per the regular upgrade instructions at http://livehelp.stardevelop.com/kb/19/ Once upgraded to the v4.0 you should check the following files are deleted in step three of the instructions below.

If you are already running Live Help v4.0 Rev 1 through 8 then you can simply complete the upgrade as shown below:

Live Help v4.0 Rev. 9 Upgrade Instructions

	Backup your existing /livehelp installation folder
	Re-upload the /livehelp/ folder. Do not re-upload the /livehelp/include/database.php file or the /livehelp/install/ folder as that will overwrite your database configuration and the installation folder isn’t needed for this update.
	Delete any *.php files within the /livehelp/scripts/ folder. Those are legacy files and shouldn’t be left on the server.

Once sufficient time has passed to allow customers to update to the above release we will update the CHANGELOG.TXT will additional details regarding the nature of the vulnerabilities.

Please do not hesitate to contact us via. email or Live Chat if you require assistance with updating your Live Help installation.

Our Live Help app for Mac OS X customers is now available for purchase in the Mac App Store. The app has been designed specifically for our customers that use Mac OS X machines and can be installed on your MacBook Air, MacBook Pro or iMac. The Live Help Mac app supports Mac OS X 10.8 Mountain Lion and takes advantage of the Notification Center when you have incoming chat requests or new messages.

The Mac application also features a chat window that can be docked to the menu bar to assist you while multi-tasking. The chat window can also be dragged away from the menu bar and this will undock the window, allowing you to chat with customers using a separate window.

Additional information and screenshots of the new Live Chat Mac OS X app is available on our web site at http://livehelp.stardevelop.com/mac.htm

The Live Help Mac App is available for purchase within the Mac App Store. The Live Help Mac app is available separately for purchase from US$34.99 (approx. 30,99€, £24.49 and AU$36.99). Updates to the app are delivered for free through the Mac App store.

The Mac app requires that you have the Live Help Server Software v4.0 installed on your web site. If you do not currently own the server software then you can purchase a single domain license for US$159.95 at Order / Pricing.

Please contact us via. email or request a Live Chat on our web site if you have any trouble purchasing, installing or using the Mac app.

Live Help v4.0 is now available for download within the customer area. The major new release features an awesome HTML5 web-based administration that was completely re-designed from the ground up and takes advantage of the latest HTML5 technologies. By taking advantage of new HTML5 features it has allowed us to bring the functionality of the web-based administration closer to the functionality of the Live Help Windows desktop app.

The web-based administration works great on Mac OS X, Linux as well as Windows. On Mac OS X (using Safari and Mac OS X Mountain Lion) or Google Chrome the web app supports desktop notifications when you have your browser windows minimized, so you won’t miss important chat requests.

Additional details and screenshots of the new HTML5 web-based administration are available at http://livehelp.stardevelop.com/web.htm

The above screenshot shows the new HTML5 administration running on Mac OS X 10.8 within Safari. The upgrade procedure for the latest update is quite simple as there were no major database changes for this update.

Live Help v4.0 Upgrade Instructions

	Rename your existing /livehelp/ folder to /livehelp-backup/
	Upload the latest /livehelp/ folder on your server to www.example.com/livehelp/
	Move the /livehelp-backup/include/database.php file to /livehelp/include/database.php

Note: WHMCS customers that purchased the Live Chat add-on from WHMCS should have access to the v4.0 release from the WHMCS customer area soon. WHMCS are currently in the process of updating the downloads within their customer area. We will update this blog post and our Twitter account when the downloads are made available.

Live Help Messenger now includes an optional embedded chat feature that can be used instead of the regular chat popup window. Please update the Live Help Server software to the latest v3.95 Rev. 5 release to start using this new feature. The new embedded chat window also supports HTML5 sound alerts and will allow the visitor to switch to the regular popup window.

You will also need to upgrade the Live Help HTML code on your web pages to the new jQuery HTML code as shown at KB Article: jQuery HTML Code. Older releases of the Live Help HTML Code will not support the latest Live Help features (such as the embedded chat).

The embedded chat feature can be toggled on / off by editing the following line in the HTML code.


    var LiveHelpSettings = {};
    LiveHelpSettings.server = 'www.example.com';
    LiveHelpSettings.embedded = true;



Please Note: WHMCS customers that are running WHMCS v5 should not upgrade to this release yet as there is a known issue with the WHMCS chat transcript ticket logging. We are working with WHMCS to resolve this and we expect this issue to be resolved soon. The update for WHMCS customers will be announced on our Twitter account when it is available.

Update: WHMCS customers now have access to the v3.95 Rev. 6 release within their WHMCS client area.

Live Chat - Embedded Chat Feature

Another feature included in this release is a new embedded offline email that can be easily integrated into your web site. The new offline email will be used when the embedded chat feature is enabled within the HTML code.

Embedded Chat - Offline Email Feature

Please also subscribe to our Twitter account at twitter.com/stardevelop to stay up-to-date with latest announcements. Our Twitter account is updated more often than the company blog with minor announcements.