Live Help v4.0 is now available for download within the customer area. The major new release features an awesome HTML5 web-based administration that was completely re-designed from the ground up and takes advantage of the latest HTML5 technologies. By taking advantage of new HTML5 features it has allowed us to bring the functionality of the web-based administration closer to the functionality of the Live Help Windows desktop app.

The web-based administration works great on Mac OS X, Linux as well as Windows. On Mac OS X (using Safari and Mac OS X Mountain Lion) or Google Chrome the web app supports desktop notifications when you have your browser windows minimized, so you won’t miss important chat requests.

Additional details and screenshots of the new HTML5 web-based administration are available at http://livehelp.stardevelop.com/web.htm

The above screenshot shows the new HTML5 administration running on Mac OS X 10.8 within Safari. The upgrade procedure for the latest update is quite simple as there were no major database changes for this update.

Live Help v4.0 Upgrade Instructions

	Rename your existing /livehelp/ folder to /livehelp-backup/
	Upload the latest /livehelp/ folder on your server to www.example.com/livehelp/
	Move the /livehelp-backup/include/database.php file to /livehelp/include/database.php

Note: WHMCS customers that purchased the Live Chat add-on from WHMCS should have access to the v4.0 release from the WHMCS customer area soon. WHMCS are currently in the process of updating the downloads within their customer area. We will update this blog post and our Twitter account when the downloads are made available.

Live Help Messenger now includes an optional embedded chat feature that can be used instead of the regular chat popup window. Please update the Live Help Server software to the latest v3.95 Rev. 5 release to start using this new feature. The new embedded chat window also supports HTML5 sound alerts and will allow the visitor to switch to the regular popup window.

You will also need to upgrade the Live Help HTML code on your web pages to the new jQuery HTML code as shown at KB Article: jQuery HTML Code. Older releases of the Live Help HTML Code will not support the latest Live Help features (such as the embedded chat).

The embedded chat feature can be toggled on / off by editing the following line in the HTML code.


    var LiveHelpSettings = {};
    LiveHelpSettings.server = 'www.example.com';
    LiveHelpSettings.embedded = true;



Please Note: WHMCS customers that are running WHMCS v5 should not upgrade to this release yet as there is a known issue with the WHMCS chat transcript ticket logging. We are working with WHMCS to resolve this and we expect this issue to be resolved soon. The update for WHMCS customers will be announced on our Twitter account when it is available.

Update: WHMCS customers now have access to the v3.95 Rev. 6 release within their WHMCS client area.

Live Chat - Embedded Chat Feature

Another feature included in this release is a new embedded offline email that can be easily integrated into your web site. The new offline email will be used when the embedded chat feature is enabled within the HTML code.

Embedded Chat - Offline Email Feature

Please also subscribe to our Twitter account at twitter.com/stardevelop to stay up-to-date with latest announcements. Our Twitter account is updated more often than the company blog with minor announcements.

The Live Help Android app is now available to purchase in the Android Marketplace for all devices running Android 2.1 or above. Live Help for your Android phone allows you to view browsing visitors on your web site and Live Chat with visitors. You are also able to easily view and search through the Live Help chat history to help monitor your customer service quality. In addition to this you are also able to check what operators are online and chatting with your web site visitors.

Pricing for the Live Help Android app differs per country, starting at US$19.95, AUD$19.95, £13.95 and €14.95. We look forward to bringing you additional software updates to the Android app in the near future. Order Live Help Android app

Please contact us directly via. email, Live Help chat or submit a support ticket at http://livehelp.stardevelop.com/kb/ticket/ We are unable to offer technical support through the Android market reviews.

We recently launched the Live Help Server Software v3.90 and Live Help Messenger Desktop application v3.90 in early March. The major new features include a improved dashboard that features an activity feed and monthly visitor summary, Smarty template support for easily customising the Live Chat window, IP city / state location detection and minor bug fixes. The new features within this software update are detailed below for your reference:

	Activity Feed – provides an timeline view to help monitor what your operators were recently doing,
	Monthly Visitors Summary Graph – Quickly view a monthly graph of your web site traffic,
	Template Support – Smarty template support for easily customising the chat window design (including a new WHMCS portal template),
	IP City / State Location – Easily view the city and state that a site visitor is located within,
	Minor Bug Fixes

GeoIP City / State Location - Easily view the city and state that a site visitor is located within

Visitors Summary Graph - Quickly view a monthly graph of your web site traffic

We are happy to announce that at the start of this month we launched our Live Chat WHMCS Integration with the great folks over at WHMCS.  The WHMCS Live Chat integration will detect if a site visitor is logged into your WHMCS installation and provide Quick Links to various WHMCS functionality.

Live Chat WHMCS Visitor Integration - WHMCS Quick Links

Live Chat WHMCS Integration - Quick Links (Detailed)

Live Help WHMCS Chat Window Integration - Quick Links