Monday March 8th, 2010
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Monday November 30th, 2009
Live Help v3.70 includes a new File Transfer feature that allows operators to send images, files and folders to a chatting visitor. This is very useful if you wish to quickly send the visitor a screen capture or a PDF document etc.
The File Transfer feature should be configured with the Settings > File Transfer settings when logged into the Live Help Messenger Desktop application. You will need to have an FTP (File Transfer Protocol) or SFTP (SSH File Transfer Protocol) account setup on your web site for this feature to function.
File Transfer - Drag and Drop Support from your Windows desktop
You can easily transfer files to your chatting visitors by simply dragging and dropping them into the Live Help chat window, as shown within the screen shot above. The file will then immediately start transferring to the visitor and will display within the chat window when the transfer is completed.
File Transfer - Transferring Image to Chatting Visitor
An example of the File Transfer settings are shown below for your reference. This example would upload all file transfers to uploads.stardevelop.com using the SFTP detailed within the screen capture. We recommend that you setup a restricted sub-domain and associated FTP / SFTP account for your file transfers and only use the file transfer feature for non-sensitive information that you wouldn’t otherwise upload on your web site for the public.
File Transfer Settings - Supports SFTP and FTP
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Monday November 30th, 2009
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Friday July 3rd, 2009
The latest Live Help Messenger Desktop v3.50 release includes many new features to help improve your Live Help chat experience with your web site visitors. If you haven’t yet upgraded your Live Help installation to this new release then you can access the latest downloads at http://livehelp.stardevelop.com/customer.htm
The major new features within Live Help v3.50 are outlined below:
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Tagged Responses / Commands |
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Chat Window Visitor Alerts |
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Operator Smilies and Rating Alerts |
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Sound alerts within the web browser chat window. |
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Improved Responses and Settings interface |
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Windows 7 Taskbar overlay support and Jumplist support |
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Improved detection when the visitor closes the chat window |
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Sign-out of the Live Help Messenger Windows application |
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Disable Site Visitor Tracking Setting |
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Many minor bug fixes and general interface improvements |
Tagged Responses
Tagged Responses allow you to quickly access pre-typed commands and responses directly within the chat window. See our Tagged Responses blog entry for further details. Responses are also stored server-side (allowing your operators to access the pre-typed responses within any PC).
Chat Visitor Alerts
Browsing visitor alerts are shown within the operator chat window (allowing you to see when the chatting visitor moves around your web site without leaving the chat window). Please see the screen capture below:
Chat Window - Site Visitor Alerts
Operator Smilies and Rating Alerts
Rating alerts are shown within the operator chat window (see below).
Chat Rating Alerts / Integrated Smilies / Tabbed Message Alert
Easily add smilies / emoticons from the operator Windows application, with full integration within the chat windows. Furthermore you can easily see within the chat tabs if a message is waiting for your response.
Operator Smilies Support
Development Update: Currently work is being completed on an improved Chat / Visitor History feature for the upcoming v3.60 Live Help release. This upcoming update includes filtering the previous chat history and various other improvements. Stay tuned for future updates regarding the next release.
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Friday June 19th, 2009
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