The Live Help Android app is now available to purchase in the Android Marketplace for all devices running Android 2.1 or above. Live Help for your Android phone allows you to view browsing visitors on your web site and Live Chat with visitors. You are also able to easily view and search through the Live Help chat history to help monitor your customer service quality. In addition to this you are also able to check what operators are online and chatting with your web site visitors.

Pricing for the Live Help Android app differs per country, starting at US$19.95, AUD$19.95, £13.95 and €14.95. We look forward to bringing you additional software updates to the Android app in the near future. Order Live Help Android app

Please contact us directly via. email, Live Help chat or submit a support ticket at http://livehelp.stardevelop.com/kb/ticket/ We are unable to offer technical support through the Android market reviews.

We recently launched the Live Help Server Software v3.90 and Live Help Messenger Desktop application v3.90 in early March. The major new features include a improved dashboard that features an activity feed and monthly visitor summary, Smarty template support for easily customising the Live Chat window, IP city / state location detection and minor bug fixes. The new features within this software update are detailed below for your reference:

	Activity Feed – provides an timeline view to help monitor what your operators were recently doing,
	Monthly Visitors Summary Graph – Quickly view a monthly graph of your web site traffic,
	Template Support – Smarty template support for easily customising the chat window design (including a new WHMCS portal template),
	IP City / State Location – Easily view the city and state that a site visitor is located within,
	Minor Bug Fixes

GeoIP City / State Location - Easily view the city and state that a site visitor is located within

Visitors Summary Graph - Quickly view a monthly graph of your web site traffic

We are happy to announce that at the start of this month we launched our Live Chat WHMCS Integration with the great folks over at WHMCS.  The WHMCS Live Chat integration will detect if a site visitor is logged into your WHMCS installation and provide Quick Links to various WHMCS functionality.

Live Chat WHMCS Visitor Integration - WHMCS Quick Links

Live Chat WHMCS Integration - Quick Links (Detailed)

Live Help WHMCS Chat Window Integration - Quick Links

The Live Help Server Software has been updated to version 3.85.  This minor update adds two plugins for the Joomla CMS and WordPress Blog software as well as jQuery support for the standard Live Help HTML code.  The plugins allow you to easily add the Live Help JavaScript and Online / Offline buttons to your web site without editing your Joomla or WordPress templates.  Just install the Joomla module or WordPress plugin and the HTML code will be automatically added.

The WordPress plugin allows you place the Live Help button on your blog web pages as a WordPress widget.  The plugin also supports a WordPress shortcode if you need to display a Live Help button within one of your blog posts.

WordPress Plugin Install Instructions

	Install Live Help as per http://livehelp.stardevelop.com/documentation/server.htm however you don’t need to insert the Live Help HTML code.  The WordPress Plugin will do that for you.
	Copy the /livehelp/plugins/wordpress/livehelp/ directory to your wp-content/plugins/ directory
	The plugin directory should now be located at wp-content/plugins/livehelp/
	Activate the Live Help plugin at WordPress Administration > Plugins > Installed
	Add the Live Help widget to your template at WordPress Administration > Appearance > Widgets
	Finished

If you wish to use the Live Help WordPress shortcode within your blog posts then you can type the following in your blog post:

The above WordPress shortcode will display the Live Chat button.

Joomla Module Install Instructions

	Install Live Help as per http://livehelp.stardevelop.com/documentation/server.htm however you don’t need to insert the Live Help HTML code.  The Joomla Module will do that for you.
	Login to the Joomla Administration (Requires Joomla 1.5.x or above)
	Browse to Extensions > Install / Uninstall
	Type the full path to the /livehelp/plugins/joomla/mod_livehelp directory within the “Install from Directory” option
	Install the Live Help Module by pressing the Install button
	Enable the Live Help Module within the Extensions > Module Manager > Site
	Customise the Live Help Module Position / Order etc.
	Finished

The Live Help iPhone App is available in the iTunes App Store (iTunes Preview).  The application is available at an introductory price of US$14.99 (approx. 11,99€, £8.99 and AU$17.99).

For support, please visit our web site at http://livehelp.stardevelop.com – we aren’t able to respond to issues reported in iTunes reviews.  Technical support is available via. email and Live Help chat.