The Live Help Server Software and Live Help Messenger Desktop application has been updated to v3.70 on Novemeber 27th.  This new release is a major upgrade that adds many minor fixes and new features such as File Transfer, where operators can now send images and file to chatting visitors. 

Upgrade instructions are shown below if you currently have the Live Help Server Software v3.30 or above installed.  Any installations below v3.30 will need to complete a re-installation using an empty MySQL database.

	Backup your current /livehelp directory
	Upload the v3.70 /livehelp directory excluding the /livehelp/include/database.php file
	Sign-in to the Live Help Messenger Windows application
	When you sign-in, an automatic transparent upgrade will occur
	Sign-out of the Live Help Messenger Windows application
	Delete the /livehelp/install/ directory
	Upgrade completed

Feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software.  Download access is available within the customer area.

The latest Live Help Messenger Desktop v3.50 release includes many new features to help improve your Live Help chat experience with your web site visitors. If you haven’t yet upgraded your Live Help installation to this new release then you can access the latest downloads at http://livehelp.stardevelop.com/customer.htm

The major new features within Live Help v3.50 are outlined below:

	Tagged Responses / Commands
	Chat Window Visitor Alerts
	Operator Smilies and Rating Alerts
	Sound alerts within the web browser chat window.
	Improved Responses and Settings interface
	Windows 7 Taskbar overlay support and Jumplist support
	Improved detection when the visitor closes the chat window
	Sign-out of the Live Help Messenger Windows application
	Disable Site Visitor Tracking Setting
	Many minor bug fixes and general interface improvements

Tagged Responses

Tagged Responses allow you to quickly access pre-typed commands and responses directly within the chat window. See our Tagged Responses blog entry for further details. Responses are also stored server-side (allowing your operators to access the pre-typed responses within any PC).

Chat Visitor Alerts

Browsing visitor alerts are shown within the operator chat window (allowing you to see when the chatting visitor moves around your web site without leaving the chat window). Please see the screen capture below:

Chat Window - Site Visitor Alerts

Operator Smilies and Rating Alerts

Rating alerts are shown within the operator chat window (see below).

Chat Rating Alerts / Integrated Smilies / Tabbed Message Alert

Easily add smilies / emoticons from the operator Windows application, with full integration within the chat windows. Furthermore you can easily see within the chat tabs if a message is waiting for your response.

Operator Smilies Support

Development Update: Currently work is being completed on an improved Chat / Visitor History feature for the upcoming v3.60 Live Help release. This upcoming update includes filtering the previous chat history and various other improvements. Stay tuned for future updates regarding the next release.

The Live Help Server Software and Live Help Messenger Desktop application has been updated to v3.50  This new release is a major upgrade that adds server-side responses, tagged responses / commands, browsing visitor alerts within chat transcripts and an improved user interface.  Download access is available within the customer area.

Upgrade instructions are shown below if you currently have the Live Help Server Software v3.30 installed.  Any installations below v3.30 will need to complete a re-installation using an empty MySQL database.

	Backup your current /livehelp directory
	Upload the v3.50 /livehelp directory excluding the /livehelp/include/database.php file
	Sign-in to the Live Help Messenger Windows application
	When you sign-in, an automatic transparent upgrade will occur
	Sign-out of the Live Help Messenger Windows application
	Delete the /livehelp/install/ directory
	Upgrade completed

Feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software.

Please Note: If you participated in the v3.5 Live Help Beta release then you will need to completely reinstall the Live Help Server Software and Windows application.  Please uninstall the Live Help Messenger Desktop application from the Add/Remove Programs within the Windows Control Panel and ensure the installation directory has been completely deleted from your PC.  Furthermore you will need to fully re-install the Live Help Server software using an empty MySQL database – the upgrade option is not available from the beta release.

The next update to the Live Help Messenger Windows application is almost ready for release.  Within the next few weeks, version 3.5 will be available as a Release Candidate.

One of the primary focuses for this release, included improving the usage of pre-typed responses within Live Help.  You are now able to tag pre-typed responses, so they are easily accessible from within chat transcripts.  This exclusive and innovative feature is one of many exciting features that we will be introducing to Live Help within 2009.

Tagged pre-typed responses are shown below within the following screen shots.

Tags can be used to associate common words with pre-typed responses (such as Text, Hyperlinks, Images, and JavaScript).  This feature will allow you to respond to messages faster and avoid searching through long lists of responses.  Tags will be highlighted and act like buttons within chat messages, as shown below.

An update to the v3.0 Live Help Messenger Desktop application has been made available today. This latest update includes many minor bug fixes to improve overall stability and also provides minor interface improvements. In addition to this update, we have many exciting features planned for Live Help within 2009. The latest download is available below:

Currently the Live Help web-based administration is under redevelopment in order to improve the interface and overall usability when chatting to your site visitors and customers. Furthermore this upcoming release will also include extra features and alerts for your operators that are using the web-based administration within Mac OS X systems.

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We look forward to bringing you further updates in the near future regarding our Live Help software.