Monday May 9th, 2011
The Live Help Android app is now available to purchase in the Android Marketplace for all devices running Android 2.1 or above. Live Help for your Android phone allows you to view browsing visitors on your web site and Live Chat with visitors. You are also able to easily view and search through the Live Help chat history to help monitor your customer service quality. In addition to this you are also able to check what operators are online and chatting with your web site visitors.
Pricing for the Live Help Android app differs per country, starting at US$19.95, AUD$19.95, £13.95 and €14.95. We look forward to bringing you additional software updates to the Android app in the near future. Order Live Help Android app
Please contact us directly via. email, Live Help chat or submit a support ticket at http://livehelp.stardevelop.com/kb/ticket/ We are unable to offer technical support through the Android market reviews.
Android is a trademark of Google Inc. Use of the Android trademarks are subject to Google Permissions. Portions of this page are modifications based on work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.
Thursday March 24th, 2011
We recently launched the Live Help Server Software v3.90 and Live Help Messenger Desktop application v3.90 in early March. The major new features include a improved dashboard that features an activity feed and monthly visitor summary, Smarty template support for easily customising the Live Chat window, IP city / state location detection and minor bug fixes. The new features within this software update are detailed below for your reference:
||Activity Feed – provides an timeline view to help monitor what your operators were recently doing,
||Monthly Visitors Summary Graph – Quickly view a monthly graph of your web site traffic,
||Template Support – Smarty template support for easily customising the chat window design (including a new WHMCS portal template),
||IP City / State Location – Easily view the city and state that a site visitor is located within,
||Minor Bug Fixes
GeoIP City / State Location - Easily view the city and state that a site visitor is located within
The new Live Help v3.90 software update also supports IP city and state location detection. We support the MaxMind GeoLite City (free) and MaxMind GeoIP City (paid with higher accuracy) databases.
Visitors Summary Graph - Quickly view a monthly graph of your web site traffic
Stay tuned for updates regarding our upcoming Live Help Android app that will be available soon. Further details will be made available on the Live Chat blog in the next few weeks.
Thursday July 22nd, 2010
We are happy to announce that at the start of this month we launched our Live Chat WHMCS Integration with the great folks over at WHMCS. The WHMCS Live Chat integration will detect if a site visitor is logged into your WHMCS installation and provide Quick Links to various WHMCS functionality.
Live Chat WHMCS Visitor Integration - WHMCS Quick Links
The screenshot above illustrates the Quick Links within the visitor details. The Quick Links allow you to quickly open the WHMCS web based administration area to view a customer summary, view orders, manage products, manage services, manage invoices, view / edit support tickets and emails. A detailed view of the Quick Links is shown below.
Live Chat WHMCS Integration - Quick Links (Detailed)
The WHMCS integration is also accessible from within a chat window if you are chatting with a WHMCS visitor that is logged into the WHMCS client area.
Live Help WHMCS Chat Window Integration - Quick Links
If you are an existing WHMCS customer then you can purchase a Live Help Messenger license directly from WHMCS at a special discount of US$89.95 or US$6.95 / month for a limited time only. Please view further details over at WHMCS – Live Chat and Visitor Tracking
The WHMCS integration is also available for free to all our existing customers within the Live Help Server Software v3.88 Rev. 5
Thursday April 22nd, 2010
Thursday March 18th, 2010
The Live Help iPhone App is available in the iTunes App Store (iTunes Preview). The application is available at an introductory price of US$14.99 (approx. 11,99€, £8.99 and AU$17.99).
For support, please visit our web site at http://livehelp.stardevelop.com – we aren’t able to respond to issues reported in iTunes reviews. Technical support is available via. email and Live Help chat.