The next update to the Live Help Messenger Windows application is almost ready for release.  Within the next few weeks, version 3.5 will be available as a Release Candidate.

One of the primary focuses for this release, included improving the usage of pre-typed responses within Live Help.  You are now able to tag pre-typed responses, so they are easily accessible from within chat transcripts.  This exclusive and innovative feature is one of many exciting features that we will be introducing to Live Help within 2009.

Tagged pre-typed responses are shown below within the following screen shots.

Tags can be used to associate common words with pre-typed responses (such as Text, Hyperlinks, Images, and JavaScript).  This feature will allow you to respond to messages faster and avoid searching through long lists of responses.  Tags will be highlighted and act like buttons within chat messages, as shown below.

An update to the v3.0 Live Help Messenger Desktop application has been made available today. This latest update includes many minor bug fixes to improve overall stability and also provides minor interface improvements. In addition to this update, we have many exciting features planned for Live Help within 2009. The latest download is available below:

Currently the Live Help web-based administration is under redevelopment in order to improve the interface and overall usability when chatting to your site visitors and customers. Furthermore this upcoming release will also include extra features and alerts for your operators that are using the web-based administration within Mac OS X systems.

You can also subscribe to new blog posts and receive notifications via. email. Simply enter your email address into the following form. Note: You can easily unsubscribe in the future if you wish.

We look forward to bringing you further updates in the near future regarding our Live Help software.

The Live Help Server Software has been updated to v3.30  This new release is a major upgrade that supports the upcoming Live Help Messenger Desktop 3.0 application.  In addition, the current Live Help Messenger Windows application 2.95 is supported for compatibility. 

Upgrade instructions are shown below if you are running the Live Help Server Software v3.28.  Any Live Help Server Software installations below v3.28 will need to complete a re-installation using an empty MySQL database.

	Backup your current /livehelp directory
	Upload the v3.30 /livehelp directory excluding the /livehelp/include/database.php file
	Sign-in to the Live Help Messenger Windows application
	When you sign-in, an automatic transparent upgrade will occur
	Sign-out of the Live Help Messenger Windows application
	Delete the /livehelp/install/ directory
	Upgrade completed

The Live Help Messenger Desktop 3.0 application will be made available within the next week or so – please upgrade to this latest Server Software release so that you are ready for the new Windows application release.  Also, feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software.

We would also like to briefly draw your attention to a Global Warming initiative from Sydney, Australia. Earth Hour is turning into a global movement at 8PM on March 29^th 2008.  Checkout the video below:

We are pleased to announce the launch our Live Help Messenger Hosted service.  The Live Help Hosted service is a completely managed Live Help solution - simply sign-up, add some HTML code to your web pages and then start chatting with your site visitors.

Once you sign-up for your Live Help subscription, your account will be setup and deployed within 24 hours. All accounts include a complimentary 7 day trial period – you can easily cancel your PayPal subscription within the first 7 days if you are not completely satisfied with the service.

	Basic	Standard	Professional	Enterprise
# Operator Accounts	1	2	5	10 *
# Departments	Unlimited	Unlimited	Unlimited	Unlimited
Customize Logo / Settings
Unlimited Live Help Chats
Lifetime Upgrades
Technical Support
Support Multiple Domains
Customize Language Pack
Fully Customize Layout
SSL Support #
Remove Copyright Line / Link
Price US$:	$20/month	$35/month	$75/month	$100/month
*Additional Accounts US$10 #SSL Support Available mid-March 2008

Our Live Help Hosted solution is managed within a state-of-the-art data center located in Fort Worth, Texas and offers 100% network uptime. This allows you to concentrate on running your business rather than managing the infrastructure of a Live Help solution. Our hosted Live Help service is available in several monthly packages shown above.

Welcome to the Live Help Messenger Blog.  Here at stardevelop.com we have created a blog to allow our customers and visitors to receive up-to-date news, helpful tips for using our Live Help Messenger software, previews of upcoming features / releases and important information related to our Live Help Messenger software and customer service.

 Feel free to comment within our blog entries and provide us with feedback.  Thank you for visiting stardevelop.com and be sure to subscribe to our RSS feed.  Enjoy reading and have a great day.