We are happy to announce that at the start of this month we launched our Live Chat WHMCS Integration with the great folks over at WHMCS.  The WHMCS Live Chat integration will detect if a site visitor is logged into your WHMCS installation and provide Quick Links to various WHMCS functionality.

Live Chat WHMCS Visitor Integration - WHMCS Quick Links

Live Chat WHMCS Integration - Quick Links (Detailed)

Live Help WHMCS Chat Window Integration - Quick Links

The Live Help Server Software has been updated to version 3.85.  This minor update adds two plugins for the Joomla CMS and WordPress Blog software as well as jQuery support for the standard Live Help HTML code.  The plugins allow you to easily add the Live Help JavaScript and Online / Offline buttons to your web site without editing your Joomla or WordPress templates.  Just install the Joomla module or WordPress plugin and the HTML code will be automatically added.

The WordPress plugin allows you place the Live Help button on your blog web pages as a WordPress widget.  The plugin also supports a WordPress shortcode if you need to display a Live Help button within one of your blog posts.

WordPress Plugin Install Instructions

	Install Live Help as per http://livehelp.stardevelop.com/documentation/server.htm however you don’t need to insert the Live Help HTML code.  The WordPress Plugin will do that for you.
	Copy the /livehelp/plugins/wordpress/livehelp/ directory to your wp-content/plugins/ directory
	The plugin directory should now be located at wp-content/plugins/livehelp/
	Activate the Live Help plugin at WordPress Administration > Plugins > Installed
	Add the Live Help widget to your template at WordPress Administration > Appearance > Widgets
	Finished

If you wish to use the Live Help WordPress shortcode within your blog posts then you can type the following in your blog post:

[livehelp]

The above WordPress shortcode will display the Live Chat button.

Joomla Module Install Instructions

	Install Live Help as per http://livehelp.stardevelop.com/documentation/server.htm however you don’t need to insert the Live Help HTML code.  The Joomla Module will do that for you.
	Login to the Joomla Administration (Requires Joomla 1.5.x or above)
	Browse to Extensions > Install / Uninstall
	Type the full path to the /livehelp/plugins/joomla/mod_livehelp directory within the “Install from Directory” option
	Install the Live Help Module by pressing the Install button
	Enable the Live Help Module within the Extensions > Module Manager > Site
	Customise the Live Help Module Position / Order etc.
	Finished

The Live Help iPhone App is available in the iTunes App Store (iTunes Preview).  The application is available at an introductory price of US$14.99 (approx. 11,99€, £8.99 and AU$17.99).

For support, please visit our web site at http://livehelp.stardevelop.com – we aren’t able to respond to issues reported in iTunes reviews.  Technical support is available via. email and Live Help chat.

The Live Help Server Software and Live Help Messenger Desktop application has been updated to v3.70 on Novemeber 27th.  This new release is a major upgrade that adds many minor fixes and new features such as File Transfer, where operators can now send images and file to chatting visitors. 

Upgrade instructions are shown below if you currently have the Live Help Server Software v3.30 or above installed.  Any installations below v3.30 will need to complete a re-installation using an empty MySQL database.

	Backup your current /livehelp directory
	Upload the v3.70 /livehelp directory excluding the /livehelp/include/database.php file
	Sign-in to the Live Help Messenger Windows application
	When you sign-in, an automatic transparent upgrade will occur
	Sign-out of the Live Help Messenger Windows application
	Delete the /livehelp/install/ directory
	Upgrade completed

Feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software.  Download access is available within the customer area.

The latest Live Help Messenger Desktop v3.50 release includes many new features to help improve your Live Help chat experience with your web site visitors. If you haven’t yet upgraded your Live Help installation to this new release then you can access the latest downloads at http://livehelp.stardevelop.com/customer.htm

The major new features within Live Help v3.50 are outlined below:

	Tagged Responses / Commands
	Chat Window Visitor Alerts
	Operator Smilies and Rating Alerts
	Sound alerts within the web browser chat window.
	Improved Responses and Settings interface
	Windows 7 Taskbar overlay support and Jumplist support
	Improved detection when the visitor closes the chat window
	Sign-out of the Live Help Messenger Windows application
	Disable Site Visitor Tracking Setting
	Many minor bug fixes and general interface improvements

Tagged Responses

Tagged Responses allow you to quickly access pre-typed commands and responses directly within the chat window. See our Tagged Responses blog entry for further details. Responses are also stored server-side (allowing your operators to access the pre-typed responses within any PC).

Chat Visitor Alerts

Browsing visitor alerts are shown within the operator chat window (allowing you to see when the chatting visitor moves around your web site without leaving the chat window). Please see the screen capture below:

Chat Window - Site Visitor Alerts

Operator Smilies and Rating Alerts

Rating alerts are shown within the operator chat window (see below).

Chat Rating Alerts / Integrated Smilies / Tabbed Message Alert

Easily add smilies / emoticons from the operator Windows application, with full integration within the chat windows. Furthermore you can easily see within the chat tabs if a message is waiting for your response.

Operator Smilies Support

Development Update: Currently work is being completed on an improved Chat / Visitor History feature for the upcoming v3.60 Live Help release. This upcoming update includes filtering the previous chat history and various other improvements. Stay tuned for future updates regarding the next release.

The Live Help Server Software and Live Help Messenger Desktop application has been updated to v3.50  This new release is a major upgrade that adds server-side responses, tagged responses / commands, browsing visitor alerts within chat transcripts and an improved user interface.  Download access is available within the customer area.

Upgrade instructions are shown below if you currently have the Live Help Server Software v3.30 installed.  Any installations below v3.30 will need to complete a re-installation using an empty MySQL database.

	Backup your current /livehelp directory
	Upload the v3.50 /livehelp directory excluding the /livehelp/include/database.php file
	Sign-in to the Live Help Messenger Windows application
	When you sign-in, an automatic transparent upgrade will occur
	Sign-out of the Live Help Messenger Windows application
	Delete the /livehelp/install/ directory
	Upgrade completed

Feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software.

Please Note: If you participated in the v3.5 Live Help Beta release then you will need to completely reinstall the Live Help Server Software and Windows application.  Please uninstall the Live Help Messenger Desktop application from the Add/Remove Programs within the Windows Control Panel and ensure the installation directory has been completely deleted from your PC.  Furthermore you will need to fully re-install the Live Help Server software using an empty MySQL database – the upgrade option is not available from the beta release.

The next update to the Live Help Messenger Windows application is almost ready for release.  Within the next few weeks, version 3.5 will be available as a Release Candidate.

One of the primary focuses for this release, included improving the usage of pre-typed responses within Live Help.  You are now able to tag pre-typed responses, so they are easily accessible from within chat transcripts.  This exclusive and innovative feature is one of many exciting features that we will be introducing to Live Help within 2009.

Tagged pre-typed responses are shown below within the following screen shots.

Tags can be used to associate common words with pre-typed responses (such as Text, Hyperlinks, Images, and JavaScript).  This feature will allow you to respond to messages faster and avoid searching through long lists of responses.  Tags will be highlighted and act like buttons within chat messages, as shown below.

An update to the v3.0 Live Help Messenger Desktop application has been made available today. This latest update includes many minor bug fixes to improve overall stability and also provides minor interface improvements. In addition to this update, we have many exciting features planned for Live Help within 2009. The latest download is available below:

Currently the Live Help web-based administration is under redevelopment in order to improve the interface and overall usability when chatting to your site visitors and customers. Furthermore this upcoming release will also include extra features and alerts for your operators that are using the web-based administration within Mac OS X systems.

You can also subscribe to new blog posts and receive notifications via. email. Simply enter your email address into the following form. Note: You can easily unsubscribe in the future if you wish.

We look forward to bringing you further updates in the near future regarding our Live Help software.

The Live Help Server Software has been updated to v3.30  This new release is a major upgrade that supports the upcoming Live Help Messenger Desktop 3.0 application.  In addition, the current Live Help Messenger Windows application 2.95 is supported for compatibility. 

Upgrade instructions are shown below if you are running the Live Help Server Software v3.28.  Any Live Help Server Software installations below v3.28 will need to complete a re-installation using an empty MySQL database.

	Backup your current /livehelp directory
	Upload the v3.30 /livehelp directory excluding the /livehelp/include/database.php file
	Sign-in to the Live Help Messenger Windows application
	When you sign-in, an automatic transparent upgrade will occur
	Sign-out of the Live Help Messenger Windows application
	Delete the /livehelp/install/ directory
	Upgrade completed

The Live Help Messenger Desktop 3.0 application will be made available within the next week or so – please upgrade to this latest Server Software release so that you are ready for the new Windows application release.  Also, feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software.

We would also like to briefly draw your attention to a Global Warming initiative from Sydney, Australia. Earth Hour is turning into a global movement at 8PM on March 29^th 2008.  Checkout the video below: