Archive for the ‘General’ Category

Chatstack Windows Store App

Wednesday, January 15th, 2020

The Chatstack Windows 10 App is now available in the Windows Store. This Chatstack application is an entirely new app that is designed to replace our legacy Windows desktop app. The app is now available for download within the Windows Store for Windows 10 devices. If you are not running the latest Windows 10 release then we suggest you keep using the legacy Windows desktop app.

Some of the features within the new Windows app are outlined below.

Chatstack Windows 10 App – v2.3.9900

  • Easily install and update the Chatstack app from the Windows Store
  • Improved Windows 10 UI / UX
  • Windows notification support
  • Enhanced navigation and chat window layout
  • Minor bug fixes and improvements

Moving forward our Windows development will be focussed on the Windows 10 app with the eventual phasing out and sunsetting of the older legacy Windows desktop application. Please try the new app and provide us with any feedback or suggestions. The app can be installed along side the legacy Windows desktop app.

Windows 10 App - Chatstack - Live Chat Software

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Windows Store

You can easily have your entire team install the Chatstack Windows app from the Windows Store. In addition to this updates to the app will be automatically delivered to you through the Windows Store. You can click the badge below to get started.

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Chatstack v5.7 Release and Roadmap Update

Monday, August 27th, 2018

Within the Chatstack 5.7 release we have been focussing on bug fixes, future development roadmap changes and improving performance of the server software to ensure the chat widget loads quickly and offers the best experience for visitors on your site. These speed and performance improvements are something we are constantly working on. The Chatstack v5.7 release will be available for download in the customer area today.

Chatstack Visitor Widget

Reduced Widget Load Time ⏱

Within Chatstack v5.7 we have implemented some changes to the client side JS to ensure Chatstack loads quicker and more efficiently. The Chatstack client side JavaScript has been reduced down to just under 60 kilobytes (KB) when gzipped, an improvement of over 40% less! We plan on reducing this further when we complete further core changes to the client side JavaScript code.

Docker and Docker Compose Support

From Chatstack v5.7 we are introducing Docker and Docker Compose support if you’d like to containerize the Chatstack app installation. This will initially be available to customers running the Chatstack Enterprise license as we feel that these customers will make use of this feature the most (this may change in the future with Business customers eventually getting support for this as well – stay tuned for details on that).

Docker

Dockerizing Chatstack allows us to specify the exact server configuration stack that Chatstack runs with and makes deploying Chatstack easy for you. Other benefits that Docker provides is version control, security, portability, isolation and security. With the Chatstack server stack we’ve opted for nginx, php-fpm and MySQL within the default Docker Compose configuration file.

12 Customer Satisfaction Quotes and Lessons to Improve your Business

Friday, October 14th, 2016

Today, great customer service is essential for the success of your business. Building a brand that serves customers wholeheartedly and that is genuine, personal and compassionate will create a memorable customer experience.

We’ve compiled a list of customer service quotes from some of the most influential entrepreneurs and business people. A stronger focus on customer service will inspire and motivate you, your team and your business, to keep your customers a priority and inspire loyalty to your brand.

1. Engage your customers

Mark Zuckerberg is the CEO and co-founder of social networking giant, Facebook. Through social engagement and participating within the online community of users, he has built the brand into the most popular social networking site in the world with over 1.65 billion monthly active users, as of April 2016.

Mark Zuckerberg, Facebook
“Serving more people, increasing your customer base and making them more deeply engaged is by itself good business.”
Mark Zuckerberg - Facebook

Engage with your customers and build strong emotional connections with your customers. This will allow you to better understand their needs and increase consumer loyalty.

Growth Hacking 101 – Start growing your business

Tuesday, December 15th, 2015

What is Growth Hacking?

Growth hacking is the buzzword for business marketing. It’s what everybody is talking about, but what exactly is growth hacking?

The phrase growth hacker was coined by Sean Ellis in 2010 and it’s catching on in startups and business fast – we all want to grow incredibly fast, acquire millions of customers and dollars in revenue.

Sean Ellis, Qualaroo and growthhackers.com
“A growth hacker is a person whose true north is growth.”
A growth hacker is a person whose true north is growth. @SeanEllis Click To Tweet

In a nutshell, growth hacking is a marketing technique that uses creativity, innovation, analytics and social metrics to gain exposure, sell your products and grow.

Growth Hacking Success Stories

To understand more about what a growth hacker does and apply the same principles to your business, I have some examples and tips from industry leaders on how they used growth hacking to quickly expand their business.

Christmas Live Chat Icons – Free Download

Saturday, December 5th, 2015

Christmas is just right around the corner and we’ve decided to release some free live chat icons. Get your website in the Christmas cheer ⛄️???????? with these free images.

You can easily upload the attached images and then configure them in your Chatstack administration > Settings > Images section for each status mode. We’ve also included the Photoshop source files if you’d like to make any changes to match your website design.

Preview

Free Christmas Status Icons
Stardevelop