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Live Chat v4.0 – HTML5 Web Administration – Available Now

Live Help v4.0 is now available for download within the customer area. The major new release features an awesome HTML5 web-based administration that was completely re-designed from the ground up and takes advantage of the latest HTML5 technologies. By taking advantage of new HTML5 features it has allowed us to bring the functionality of the web-based administration closer to the functionality of the Live Help Windows desktop app.

The web-based administration works great on Mac OS X, Linux as well as Windows. On Mac OS X (using Safari and Mac OS X Mountain Lion) or Google Chrome the web app supports desktop notifications when you have your browser windows minimized, so you won’t miss important chat requests.

Additional details and screenshots of the new HTML5 web-based administration are available at

Live Help Web App - Mac OS X

The above screenshot shows the new HTML5 administration running on Mac OS X 10.8 within Safari. The upgrade procedure for the latest update is quite simple as there were no major database changes for this update.

Live Help v4.0 Upgrade Instructions

Upgrade Live Help Rename your existing /livehelp/ folder to /livehelp-backup/
Upgrade Live Help Upload the latest /livehelp/ folder on your server to
Upgrade Live Help Move the /livehelp-backup/include/database.php file to /livehelp/include/database.php

Note: WHMCS customers that purchased the Live Chat add-on from WHMCS should have access to the v4.0 release from the WHMCS customer area soon. WHMCS are currently in the process of updating the downloads within their customer area. We will update this blog post and our Twitter account when the downloads are made available.

8 Responses to “Live Chat v4.0 – HTML5 Web Administration – Available Now”

  1. Andy Says:

    I’m a little bit confused because the client area shows PHP Server Software as released on 16th November and yet you posted this article on 6th of December, 3 weeks apart.
    Does this mean the information in the client area is wrong??

  2. Says:

    Andy, the v4.0 release was made available a few weeks ago however we were holding off on the announcing this on the blog until WHMCS were closer to making the updated files available.

  3. Andy Says:

    Cool. Thanks :)

  4. Adrian Says:

    Please add iPad support.

  5. Thomas Says:

    Absolutely AMAZING customer support. Joan was awesome to deal with and took care of my lost account info request in less than 12 hours of me emailing support. Super impressed, not to mention the software itself is top notch! Thanks again guys!

  6. Anthony Says:

    I noticed that this is still not available for download via Any idea when it will be?

  7. Says:

    Anthony, we haven’t heard from WHMCS when they will be making the v4.0 release available. I recommend that you contact them directly.

  8. John Says:

    If you login to your WHMCS customer area, you should now have access to Live Chat v4.0 :).

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