Live Chat WHMCS Integration / Visitor Monitoring
We are happy to announce that at the start of this month we launched our Live Chat WHMCS Integration with the great folks over at WHMCS. The WHMCS Live Chat integration will detect if a site visitor is logged into your WHMCS installation and provide Quick Links to various WHMCS functionality.
Live Chat WHMCS Visitor Integration - WHMCS Quick Links
The screenshot above illustrates the Quick Links within the visitor details. The Quick Links allow you to quickly open the WHMCS web based administration area to view a customer summary, view orders, manage products, manage services, manage invoices, view / edit support tickets and emails. A detailed view of the Quick Links is shown below.
Live Chat WHMCS Integration - Quick Links (Detailed)
The WHMCS integration is also accessible from within a chat window if you are chatting with a WHMCS visitor that is logged into the WHMCS client area.
Live Help WHMCS Chat Window Integration - Quick Links
If you are an existing WHMCS customer then you can purchase a Live Help Messenger license directly from WHMCS at a special discount of US$89.95 or US$6.95 / month for a limited time only. Please view further details over at WHMCS – Live Chat and Visitor Tracking.
The WHMCS integration is also available for free to all our existing customers within the Live Help Server Software v3.88 Rev. 5
July 24th, 2010 at 8:14 AM
This is great, I use WHMCS and I already have Live Chat.
I downloaded the new 3.88 Rev. 5 but how do i integrate them? I see the WHMCS in the plugins folder but no documentation for installing. I tried to copy the folder into WHMCS plugin folder but did not work.
Any help would be great, can’t wait to start using the intefration
July 24th, 2010 at 2:39 PM
Dustin, there is details for the WHMCS installation within the new knowledge base at http://livehelp.stardevelop.com/kb/
You will need to re-install Live Help as it needs to be installed in the same MySQL database that WHMCS uses, if you wish to take advantage of the WHMCS integration.
July 26th, 2010 at 2:51 PM
This is so good! I’ve been needing a live chat solution as part of WHMCS, and this really is the best of the best. I absolutely love the Desktop application, so modern and fun/easy to use.
Only thing that upsets me is your hefty price of $249 for just the copyright removal license… you don’t provide a monthly billing option.
Your customer support is excellent.
July 27th, 2010 at 10:56 AM
Thank you for your comments and feedback. We are working on starting a monthly plan for the Copyright Line / Link Removal option, however we don’t have a date that this will be available.
Try contacting support via. email and we can probably work out a discount for this option.
August 13th, 2010 at 8:58 PM
I am having issues getting the WHMCS Quick Links to display, I can not see them at all.
Have J!WHMCS integration of WHMCS on a Joomla site configured and all runs great, except for these WHMCS Quick Links.
Can anyone assist me please? I will be very grateful.
August 16th, 2010 at 11:54 AM
Andrew, if you still require technical support for this issue then please submit a ticket at http://livehelp.stardevelop.com/kb/ticket/ and we will be able to assist you with the issue.
August 23rd, 2010 at 10:49 PM
We did purchase this software through WHMCS and after installing I found the software is good but, the desktop software needs some improvements like… it is not easy to configure predefined messages. I am still waiting for good update of desktop software until we will not use this on main website, however we are using this on only WHMCS.