Live Chat iPhone App – Available Now
The Live Help iPhone App is available in the iTunes App Store (iTunes Preview). The application is available at an introductory price of US$14.99 (approx. 11,99€, £8.99 and AU$17.99).
For support, please visit our web site at http://livehelp.stardevelop.com – we aren’t able to respond to issues reported in iTunes reviews. Technical support is available via. email and Live Help chat.
March 18th, 2010 at 1:29 AM
Great app, just what I needed. Will be buying more for staff to use aswell soon :) Keep up great work.
Terry
http://www.My-Software.co.uk
March 18th, 2010 at 5:36 AM
Reading the details; it states that it is an iPhone only and that the iPod Touch is not supported; however I thought that the iPhone and the iTouch ran on the same OS version.
Is there any reason for why it is not supported?
March 18th, 2010 at 1:41 PM
Andy, yes the iPhone and iPod Touch do run the same iPhone OS and the application should work fine. We were initially going to only support the iPhone at launch as we have not tested the Live Help iPhone App within an actual iPod Touch device.
It seems however that there was an error with the iTunes submission and that iTunes actually says the application is supported on the iPod Touch.
March 19th, 2010 at 2:37 AM
Excellent idea, purchased it and installed
Is there a way of marking yourself as away on the iPhone version ?
March 19th, 2010 at 12:13 PM
David, yes you can change your status to Away within the Chats section in the top right-hand corner.
March 20th, 2010 at 7:55 PM
Brilliant app guys and I would love to buy several copies of it for our business except for one huge issue. We run jailbroken phones stuck on OS 3.1.2. Surely the 3.1.3 upgrade only fixes minor issues and mainly stops jailbreaks? Is this something Apple have imposed upon you? Is there anyway you would consider selling this app directly to the customer or else putting it up on one of the other app stores such as Cydia or Rock? It would be such a useful tool for our business. Keep up the good work
March 21st, 2010 at 7:54 PM
James, we will be testing Live Help with the iPhone OS 3.1.2 in the future and if everything goes well then we will reduce the minimum requirements.
March 25th, 2010 at 11:58 AM
How is it that background alerts are not enabled here? This is probably one of the most key things.
I know this is possible to do, as there are apps out there (Trillian for example) that provide notifications when new messages come in.
This is crucial, as it’s not realistic to keep this app open in the foreground forever. Eventually, somewhere, the user is going to have to open up another application, and it would be best to put this in the background somehow while waiting for Live Help requests!
March 25th, 2010 at 12:02 PM
Tom, PUSH alerts are enabled and are working fine within our devices. Are you connected via. 3G or Wifi? There is known issues with PUSH alerts and Wifi connections within the current iPhone OS release. Please contact technical support via. email if you would like further details.
March 25th, 2010 at 12:08 PM
3G isn’t available in my local area, so when not @ home (wi-fi), it’s EDGE, which still does the same thing, no push notifications, no alerts, etc.
March 25th, 2010 at 12:12 PM
Please contact us via. email or Live Help chat. We will then be able to assist you further and provide technical support. Thank you.
March 26th, 2010 at 4:50 AM
Brilliant App!!! Are you thinking in an Windows Mobile app?
March 30th, 2010 at 4:12 AM
Very good App for the iPhone. I use it every day.
I need for the Windows Mobile ( HTC HD2 ) an app too…
April 1st, 2010 at 3:15 PM
Dennis, we won’t be developing for Windows Mobile 6.5 as the future of Windows Mobile is now the upcoming Windows Phone 7. We do have plans for developing a Windows Phone 7 Live Help application in the near future.
April 10th, 2010 at 10:25 PM
90% from Windows Mobiles will be under Windows Mobile 6.1 and Windows Mobile 6.5, read better and you will see the necessary hardware for Windows Mobile 7, and you will see for sure about many will remain at WM6.5 or WM6.1. To wait WM7 to release a application for Windows Mobile is just a illogic excuse.
April 19th, 2010 at 4:49 PM
Florin, unfortunately there is no upgrade compatibility between Windows Mobile 6.5 and Windows Phone 7 so we have decided to develop for the newer platform. We also have plans for a Google Android app in the future.
April 24th, 2010 at 3:35 PM
Fantastic app! A bit on the pricey side but worth it. I wish that it allowed us to initiate a chat when we see visitors instead of having to wait for them to initiate. Thank you for making this app available. It would be great if you could also develop a messenger system for the Mac. I don’t use Windows so my ability is limited to the web browser admin area, a real bummer.
April 25th, 2010 at 11:01 AM
The initiate chat feature is planned to be added to the Live Help iPhone app in a future update. We are also working on a Mac OS X desktop application, however I do not have any further details available at the moment.
April 25th, 2010 at 3:25 PM
Waiting to purchase with iPhone support for 3.1.2?
April 26th, 2010 at 6:44 PM
Glad to hear that!
May 6th, 2010 at 3:44 AM
I too am awaiting 3.1.2 support…