Live Help Update – File Transfer Feature

Live Help v3.70 includes a new File Transfer feature that allows operators to send images, files and folders to a chatting visitor.  This is very useful if you wish to quickly send the visitor a screen capture or a PDF document etc.

The File Transfer feature should be configured with the Settings > File Transfer settings when logged into the Live Help Messenger Desktop application.  You will need to have an FTP (File Transfer Protocol) or SFTP (SSH File Transfer Protocol) account setup on your web site for this feature to function.

You can easily transfer files to your chatting visitors by simply dragging and dropping them into the Live Help chat window, as shown within the screen shot above.  The file will then immediately start transferring to the visitor and will display within the chat window when the transfer is completed.

An example of the File Transfer settings are shown below for your reference. This example would upload all file transfers to uploads.stardevelop.com using the SFTP detailed within the screen capture.   We recommend that you setup a restricted sub-domain and associated FTP / SFTP account for your file transfers and only use the file transfer feature for non-sensitive information that you wouldn’t otherwise upload on your web site for the public.