The Live Help Server Software and Live Help Messenger Desktop application has been updated to v3.70 on Novemeber 27th. This new release is a major upgrade that adds many minor fixes and new features such as File Transfer, where operators can now send images and file to chatting visitors.
Upgrade instructions are shown below if you currently have the Live Help Server Software v3.30 or above installed. Any installations below v3.30 will need to complete a re-installation using an empty MySQL database.
|Backup your current /livehelp directory|
|Upload the v3.70 /livehelp directory excluding the /livehelp/include/database.php file|
|Sign-in to the Live Help Messenger Windows application|
|When you sign-in, an automatic transparent upgrade will occur|
|Sign-out of the Live Help Messenger Windows application|
|Delete the /livehelp/install/ directory|
Feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software. Download access is available within the customer area.