The latest Live Help Messenger Desktop v3.50 release includes many new features to help improve your Live Help chat experience with your web site visitors. If you haven’t yet upgraded your Live Help installation to this new release then you can access the latest downloads at http://livehelp.stardevelop.com/customer.htm
The major new features within Live Help v3.50 are outlined below:
|Tagged Responses / Commands|
|Chat Window Visitor Alerts|
|Operator Smilies and Rating Alerts|
|Sound alerts within the web browser chat window.|
|Improved Responses and Settings interface|
|Windows 7 Taskbar overlay support and Jumplist support|
|Improved detection when the visitor closes the chat window|
|Sign-out of the Live Help Messenger Windows application|
|Disable Site Visitor Tracking Setting|
|Many minor bug fixes and general interface improvements|
Tagged Responses allow you to quickly access pre-typed commands and responses directly within the chat window. See our Tagged Responses blog entry for further details. Responses are also stored server-side (allowing your operators to access the pre-typed responses within any PC).
Chat Visitor Alerts
Browsing visitor alerts are shown within the operator chat window (allowing you to see when the chatting visitor moves around your web site without leaving the chat window). Please see the screen capture below:
Operator Smilies and Rating Alerts
Rating alerts are shown within the operator chat window (see below).
Easily add smilies / emoticons from the operator Windows application, with full integration within the chat windows. Furthermore you can easily see within the chat tabs if a message is waiting for your response.
Development Update: Currently work is being completed on an improved Chat / Visitor History feature for the upcoming v3.60 Live Help release. This upcoming update includes filtering the previous chat history and various other improvements. Stay tuned for future updates regarding the next release.