Comments on: Live Help Update – Tagged Pre-typed Responses

By: Will

Will — Mon, 15 Jun 2009 17:40:35 +0000

I have heard the new release v3.5 will be available this week, is this true?
If so, is it going to be the RC or the Final version (stable)?

By: stardevelop.com

stardevelop.com — Tue, 02 Jun 2009 12:16:05 +0000

Val, we apologise for the unexpected delays with the v3.5 release. However the release is almost ready for the final release.

By: Val

Val — Tue, 02 Jun 2009 09:07:44 +0000

Guys, we are waiting almost 3 month!

By: Andrew

Andrew — Thu, 28 May 2009 04:04:55 +0000

Hi,
I was wondering if you ever considered making the URLs of referrer in history linkable?
Also history of visitors doesnt go past last year, maybe this should be searchable back more than that, maybe cataloging by year or allowing search by specific date or date range, even a search feature of transcripts to find customers or references.

I use these tools daily have been using LiveHelp Messenger for years and love it, good job guys.

By: Greg

Greg — Wed, 27 May 2009 19:07:41 +0000

Do you have plans on ever making the application for Mac OS and Linux?

By: Andy C

Andy C — Tue, 26 May 2009 06:06:10 +0000

Any idea when it be out?

By: David

David — Tue, 19 May 2009 15:40:16 +0000

.. meant 3.0 lol, getting carried away…!

By: David

David — Tue, 19 May 2009 15:21:37 +0000

Iv’e been using version 3.5 on Windows 7 for a couple of weeks now and it seems to run pretty stable.. on the site/visitor history it would be great if we could add our own ‘search engines’ i.e. yell.com etc

David

By: stardevelop.com

stardevelop.com — Mon, 18 May 2009 00:43:18 +0000

Francois, the Windows 7 issues are only minor after further investigation. These have been addressed within the v3.5 Windows application and were only related to pinning the application to the taskbar. There is no remaining issues present within the Windows 7 RC – although there is still some Windows 7 specific features that we would like added.

Furthermore, we are still resolving some Asterisk issues for the VoIP callback feature within v3.5 – once these have been addressed a final release should not be far away.

Stevie, we are considering making changes to how departments are handled within a future Live Help release. It is unlikely that these changes will be added to the v3.5 release. You can currently assign an operator to more than one department by separating the departments with a semi-colon.

By: Stevie

Stevie — Sun, 17 May 2009 19:56:33 +0000

Hi,
Any chance of this release seperating departments from the user’s menu.
I mean having a seperate section in settings for creating departments, then instead of in user setup being able to type anything as the department, making it so you check which departments are applicable to that user. Otherwise for example if you want to list two departments seperately, with the same users in both, its impossible right?

Cheers. Stevie